Sr. Solutions Architect

Our engineers work on next-generation technologies that are disrupting the status-quo in the private cloud space. Our key differentiator is the time-to-value with our approach to enabling cloud infrastructure.

We are looking for highly motivated, customer-focused team players for building and maintaining pre and post sales relationships with our enterprise customers, making many more enterprises successful with their private clouds. You will serve as a trusted advisor, ensuring successful deployment and adoption of our solution. This role reports into our Customer Success Organization. 

Responsibilities

●       Deliver onsite and web-based training programs to help with product understanding and adoption.

●       As a subject matter expert, provide guidance and advice to customers on integration issues, deployment questions, or specific storage or networking technologies that integrate with our platform.

●       Provide customers architectural guidance, consulting, and technical support services on implementation

●       Serve as a front line for “best practice” inquiries from customers. Build reference architectures and other required documentation to help with adoption.

●       Build tools and services for monitoring and building metrics to enable and improve customer success.

●       Being the voice of our customers internally to the product team, proactively communicate requirements and influence product roadmap.

●       Contribute to customer issue troubleshooting and feature documentation

●       Communicating best practices, reference architectures and other training material to customers

As a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise private clouds across the globe 

Requirements

●       5+ years of customer success or equivalent client interaction experience

●       Exceptional verbal and written communication, organization and presentation skills

●       Proactive, energetic, and loves working on hard problems

●       Good knowledge of Linux/Unix Systems. Good understanding of networking, storage and security concepts

●       Basic domain knowledge of virtualization and container technologies such as VMware, KVM and Docker

●       Knowledge of cloud management products. OpenStack or Kubernetes knowledge is a plus

●       Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#

●       Enjoy discovering customer use cases, identifying gaps and resolving issues in the product

●       Passion for cloud technologies

Please send resumes to danbuffkin@highpointepartners.com